Refund policy
At Best Fashion Clothing, we want you to feel confident every time you shop with us. If something isn't quite right, we're here to make the return process simple.
Return Window
You have 30 days from the date your order is delivered to request a return. If more than 30 days have passed, we won't be able to offer a refund or exchange, so we recommend checking your items as soon as they arrive.
How to Start a Return
All returns are handled through our dedicated Return Center. Here's how it works:
- Head to our Return Center and fill out the return request form with your order number, the item(s) you'd like to return, and the reason for your return.
- Our team will review your request, typically within 1–2 business days. Once approved, we'll email you a free prepaid return shipping label along with instructions on how to package and send your item back.
- Pack your item securely and attach the label — there's no cost to you at any point in this process.
You're also welcome to bring your item back in person to our store at 501 Burnside Ave, Inwood, NY 11096, United States. Even for in-store returns, please submit the return request form first so our team has your order on file before you arrive.
Condition of Returned Items
To be eligible for a return, items must be:
- Unworn, unwashed, and unused
- In their original packaging with all tags still attached
- Free of any signs of wear, odor, makeup, or perfume
- Accompanied by the original receipt or order confirmation
Items missing their original packaging or tags, or showing signs of use, may not be accepted for a refund and will be shipped back to the customer.
Non-Returnable Items
For hygiene and quality reasons, the following items cannot be returned unless they arrive damaged or defective:
- Earrings and other pierced jewelry
- Swimwear and intimates
- Final sale or clearance items (marked as such at checkout)
- Gift cards
Damaged or Defective Items
If your item arrives damaged or defective, please include a photo of the issue when you submit your return request form. This helps us resolve things quickly and get you either a replacement or a full refund, at no additional cost to you.
Refunds
Once we receive and inspect your returned item, we'll notify you of the approval status by email. Approved refunds are issued to your original payment method within 7 business days. Please note that depending on your bank or card provider, it may take a few extra days for the refund to appear in your account. We never charge restocking fees, processing fees, or any other charges during a return or refund — what you paid is what you get back.
Exchanges
If you'd like a different size or color, the fastest way is to request a return for the original item and place a new order. This ensures you get the replacement you want without waiting on inventory holds.
Sale and Discounted Items
Items purchased on sale or with a discount code are eligible for return under the same 30-day policy, unless marked as Final Sale at checkout.
Order Cancellations
If you need to cancel or change your order, contact us as soon as possible. We can only cancel or modify orders that haven't yet been shipped.
In-Store Returns
Prefer to return in person? Submit your return request through the Return Center first, then bring your item to our Inwood, NY location during business hours along with your order confirmation. Our team will process your return on the spot, following the same conditions listed above.
Get in Touch
📍 Address: 501 Burnside Ave, Inwood, NY 11096, USA
📞 Phone: +1 516-239-3007
✉️ Email: info@bestfashionclothing.shop
🕒 Business Hours (EST)
Mon – Fri: 11:00 AM – 7:00 PM (EST)
Saturday: 11:00 AM – 7:30 PM (EST)
Sunday: 12:00 PM – 6:00 PM (EST)